Customer Advisory Update 1-27-18

(Montecito, California January 27, 2018)

Boil Water Notice

It is important to note that the Boil Water Notice issued on January 9, 2018 remains in effect for all District customers unless otherwise indicated on our Interactive District boundary map

A cancellation of the Boil Water Notice has been issued for the following areas:

  1. Summerland – All properties located east of and including Ortega Ridge Road to the ocean, south of and including Hunt Drive, and west of and including Greenwell Road / Asegra Road including Freesia Drive, Caspia Lane, Marguerita Way, and the Montecito Ranch Estates. (Issued January 15, 2018)
  2. Upper Toro Canyon - All properties located on Toro Canyon Road north of East Valley Road (Hwy 192) except for 685, 693 and 695 Toro Canyon Road. (Issued January 18, 2018)
  3. North Westerly most part of the District (Sycamore Canyon Area) – West of Oak Springs Ln.; and north of Sycamore Canyon Rd. excluding Meadow Wood Ln. and 2535 Sycamore Canyon Rd. (Issued January 20, 2018)

High Chlorine Content / Super Chlorinated Water

Anticipate the presence of super-chlorinated water at your tap intermittently until the Boil Water Notice is lifted. When the super-chlorination treatment has ended, a notice will be issued. Please refer to the District or County of Santa Barbara websites for more information on the use of super chlorinated water. If you are sensitive to chlorine or have any health concerns regarding the use of water with elevated levels of chlorine, it is recommended that you temporarily discontinue any use of this water and consult your health provider or the Santa Barbara County Public Health Department for more information.

System Flushing

System flushing is a required step in the District’s disinfection process. Flushing water mains during the disinfection process helps move water with high chlorine concentration through the system, and also helps to improve water quality by removing debris and sediment that may have entered the water mains during the mudflow incident. During the flushing process, Montecito residents / District customers are likely to see crews performing flushing operations at fire hydrants and at end of water main blow off valves in most neighborhoods. Flushed water will be discharged to water trucks, storm drains or on the street. Before being discharged, the water will be dechlorinated. System flushing is currently taking place (click for more info).

Emergency Potable Water Distributions Sites

Three accessible sites are in operation from 8am to 8pm daily:

  • Summerland Post Office – 2245 Lillie Avenue
  • Montecito Fire Station #2 at Cold Spring and Sycamore Canyon Rd. (192)
  • Upper Village site relocated to: Montecito Water District office at 583 San Ysidro Road

Emergency water distribution will continue at these locations until further notice and any changes will be indicated on the District’s web site.

Interactive District Map

This map depicts the areas where the Boil Water Notice remains (in orange) and has been cancelled (in blue, parcels can be selected to confirm address). It also shows water distribution sites. The map will be updated continuously to depict any change in status.

Water Availability

Water under a Boil Water Notice should be available at all operable locations within the District. If you do not have water service at your property, please contact the District and a staff member will assist you in getting water service on at your property.

It is anticipated that restoration of water service may occur as soon as Tuesday, January 30th. With repairs completed and the system re-pressurized, the District has begun the process of properly disinfecting the water in preparation for lifting the Boil Water Notice.

Until water service is fully restored, we ask that you keep your water use limited to essential use only in order to assist the disinfection and flushing processes. This includes minimizing outdoor irrigation.

Additional Resources

The County of Santa Barbara serves as a centralized resource. For example, additional information on Boil Water Notices, such as the Boil Water Notice Restart Guide may be found on the SB County Environmental Health Services Page

We highly recommend that you Visit the January Storm Page on the County Web Site to view important announcements, get helpful resources and information, and register to receive alerts.

The most current information is posted on our web site: www.montecitowater.com.
For Customer Service or billing questions call: (805) 969-2271 or email: customerservice@montecitowater.com
After Hours Emergency Service phone: (805) 969-2271

Montecito Water District's mission is to provide an adequate and reliable supply of high quality water to the residents of Montecito and Summerland, at the most reasonable cost. In carrying out this mission, the District places particular emphasis on providing outstanding customer service, conducting its operations in an environmentally sensitive manner, and working cooperatively with other agencies. For additional information visit www.montecitowater.com, like Montecito Water District on Facebook, and follow on twitter @MontecitoWater.

 

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