METRON FARNIER METER EXCHANGE PROGRAM
8 May 2000 Dear MWD Water Customer: The purpose of this letter is to inform you about an important change to your meter that may affect your water service. Unlike smaller residential meters, larger meters (1-½ inches and above) may not always accurately record water usage during low flow periods. Technical water industry studies have shown that this is due partly to a meter’s unique internal design characteristics and the movement patterns of water through a public water distribution system serving a variety of water users at different times. As with any mechanical measurement device, a meter will become less accurate over time and need to be replaced. MWD normally changes out customer meters after 18 years as part of its standard water system maintenance program. Over the past year, MWD has been evaluating the efficiency of its water meter program. MWD as well as other water agencies countywide and throughout California have been testing new Metron meters for the last few years. The tests have found Metron meters to be more accurate than the meters currently in use within the District’s service area. Metron meters read the low flows that may not have been recorded by MWD’s existing meters. With a new Metron meter, the monthly usage on your account may increase slightly. In other words, the water that previously went unrecorded (or free) through your meter at low flows will likely be included in your monthly bill. MWD plans to begin the replacement of customer meters during the month of June. This replacement process will require your water meter to be turned off on average for about two hours or less. You will be contacted by District staff and/or Metron representatives prior to the meter replacement. It is sincerely hoped that this procedure will minimize customer inconvenience during the meter exchange process. MWD appreciates your patience and cooperation during this important water system improvement project. If you should have any questions, please feel free to call Mrs. Evalyn Kerman, Business Manager, at 969-2271. Very truly yours,
Fred J. Adjarian General Manager
The meter that is being replaced is older and may not be measuring 100% of the water passing through it. It is possible your bill will increase if the previous meter was not working properly. Meter age and your personal usage patterns may also affect increases. Unless complications arise during meter installation, your water will be off for approximately two hours. Larger meters (3" or greater) may require additional time. Yes. Immediately following a meter exchange, you may see discolored water and sputtering coming from the tap. This is completely normal and should end within several minutes with the water running. No. If anything you water pressure may increase slightly.
Contact Information For additional information, please contact: Danny Rodriguez, Distribution System Superintendent or Evalyn Kerman, Business Manager at (805) 969-2271.
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